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June 7, 2024

Bilingual Loan Administration and Resolution Officer

Des Moines Metro Credit Union is a $70-million credit union that takes pride in serving the underserved markets in our community. We are seeking a motivated individual to join our team as a Loan Administration and Resolution Officer. This is a full-time, onsite position in Des Moines, IA with a Monday-Friday work schedule. Bilingual in Spanish is required.

Job duties:

  • Coordinating and managing the collections efforts for loan and deposit accounts at the credit union while working closely with loan officers and other staff
  • Performing loan administration duties such as but not limited to: loan auditing, releasing mortgages and titles, assembling loan files for board and examiner review, handling credit bureau disputes, tracking member insurance, and serving as back up for other loan administration duties such as indirect lending, paying mortgage property taxes, and other duties as assigned
  • Performing member service duties such as IRA administration, issuing and redeeming certificates of deposit, and opening new member and business accounts as needed

Qualifications:

  • Minimum two years of similar or related experience (credit union experience is a plus)
  • High school diploma or GED
  • Good attendance record
  • Good negotiation skills and follow-up when dealing with collections issues
  • Works well with others and needs little supervision
  • Strong written and phone communication skills
  • Ability to handle multiple tasks while maintaining accuracy
  • Embraces the opportunity to work with members of all cultures and background (35% of our members are Latino)
  • This position reports to the CEO and does not supervise other employees.

Des Moines Metro Credit Union offers a generous benefit package that includes:  401K retirement plan, health/dental insurance, paid time off, and no weekends! A waiting period may apply for some benefits.

Interested candidates meeting the qualifications above should submit their resume to:

Traci Stiles, Executive Vice President, tracis@dmmcu.org