PRIMARY FUNCTION:

The VP of Compliance exists to ensure the policies and procedures of the Credit Union comply with the appropriate laws and regulations. The VP of Compliance is responsible for internal audit activities, liaison with board Audit Committee, contract management, vendor management, and coordinating external audits. Communicate professionally and effectively with all staff and levels of management.

PRINCIPAL DUTIES/RESPONSIBILITIES:

1. Reviews, assesses, develops, revises, and ensures the adequacy of programs, policies, and procedures designed to safeguard Credit Union assets and maintain regulatory compliance. Ensures policies and procedures are appropriately disseminated. Ensure all disclosures are kept up to date.
2. Develops, directs, and implements a compliance program and schedule to review internal credit union areas for compliance.
3. Investigate complaints and report summary to the Audit Committee.
4. Oversee all aspects of risk vendor due diligence and contract management
5. Serve as Compliance Officer for the credit union and conduct related trainings, hold quarterly compliance meetings, and develops a library of compliance resources for employee use.
6. Complete all record retention through designated compliance software in a timely and consistent manner to ensure all records are accounted for from creation to destruction.
7. Coordinates with all lines of business to evaluate proposed business changes, including new or modified products/services, new or modified policies, procedures, processes, or systems to ensure compliance with applicable laws and regulations
8. Acts as primary regulatory contact for federal and state consumer compliance exams.
9. Maintains records and documentation of compliance activities, complaints, investigations, and outcomes.
10. Analyzes, prepares, and files appropriate reports with regulatory agencies.
11. Oversee consumer and mortgage quality control processes to ensure reviews are performed timely and accurately.
12. Oversee all aspects of BSA and fraud to ensure timely reporting, accuracy, and follow-up.
13. Ability to successfully perform the duties, responsibilities, and functions of the positions overseen and train employees to successful performance in job duties, responsibilities, and functions.
14. Responsible for communicating expectations, defining goals, coaching and developing, recognizing success and evaluating performance and behavior of their direct reports.
15. Actively and thoughtfully communicating with their supervisor, planning their goals and development, taking accountability for their actions and striving for excellence

GENERAL DUTIES/RESPONSIBILITIES:

1. Promote products and services.
2. Attend all meetings as required.
3. Maintain clean and professional work area and appearance.
4. Maintain positive public relations and promote credit union within the community.
5. Complete educational programs as required.
6. Perform the following commitments of service to each and every member at all times:
   1. Make a good first impression, be dressed professionally and greet people with a smile and a firm handshake.
   2. Keep a smile in my voice as well as on my face.
   3. Answer the telephone by the third ring.
   4. Call people by name and thank them.
   5. Give people my full and undivided attention; focus on the person face to face and on the telephone.
   6. Take responsibility for solving the individual's problem instead of referring it to someone else.
   7. Deliver on commitments of action(s) to be taken, so excuses won't be necessary.
   8. Follow through on necessary action(s) to be sure the problem is solved.
   9. Know that what's important is not only who or what created the problem but how the problem can be corrected.
   10. Protect confidential information.
7. Other duties as assigned.

REQUIREMENTS OF THE POSITION:

• Equivalent college degree Bachelor of Science, Arts, or experience in a related field
• Compliance or Risk Management Certificate preferred
• Minimum 5 years consumer compliance program management/regulatory experience
• Minimum 3 years managerial experience
• Excellent communication and organizational skills.
• Pleasant outgoing personality.
• Ability to perform under pressure.
• Thorough knowledge of credit consumer laws.
• Knowledge of all laws and regulations regarding this position.
• Excellent analytical skills.
• Team player.
• Knowledge of credit union operations.
• Computer knowledge.
• Decision making skills.

PHYSICAL REQUIREMENTS:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PHYSICAL ACTIVITIES:

The following physical activities will be required on a day-to-day basis: climbing, stooping, crouching, reaching, walking, pulling, fingering, feeling, hearing, balancing, kneeling, crawling, standing, pushing, lifting, grasping, talking, repetitive motions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions if they are otherwise qualified.

VISUAL/PERCEPTION ACTIVITY:

Administrative, Clerical, Data Entry operators, Inspection, (work at distances close to the eyes).

WORKING CONDITIONS:

None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

HUMAN RELATION SKILLS NEEDED:

The ability to communicate effectively with members, staff, and contacts outside of the credit union in a polite, courteous timely, accurate and efficient manner. Patience in dealing with a difficult member.

INTERNAL TRAINING REQUIREMENTS:

Please refer to the job description course list located on the AscentraCore Ascending to Excellence web page for the internal training requirements for this position.

ANNUAL TRAINING REQUIREMENTS:

Compliance and Regulatory (BSA, OFAC, etc.)

Security Awareness Training

Diversity, Ethics, Sexual Harassment, and Sensitivity